Easily connect your WordPress contact forms with Zoho Desk to improve your customer support workflow — no coding required!
The Integration for Zoho Desk plugin seamlessly integrates Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms with Zoho Desk. It automatically creates tickets and syncs form submissions to your Zoho Desk account in real time, helping you manage customer inquiries efficiently.
Helpful Resources
?? Video Tutorial | ?? Contact Support | ?? Request Feature | ?? Official Website | ?? Upgrade to Pro
Supported Form Builders:
– Contact Form 7
– WPForms
– Elementor Forms
– Gravity Forms
– Formidable Forms
Documentation
? Authentication:
– Navigate to the Accounts page in the plugin.
– Click the Add Account button — a popup will appear.
– Enter a meaningful Account Name (for example, “Main Zoho Desk Account”).
– Select the correct Data Center from the dropdown (e.g., zoho.com, zoho.eu).
– Click Authenticate — you will be redirected to the Zoho authorization page.
– Log in to Zoho and approve the connection request.
– Once approved, you will be automatically redirected back to the plugin, and the account will appear in the list.
? Add Integration:
– Go to the Setup page to configure new integrations.
– Click the Add Integration button to open the setup popup.
– Enter an Integration Name (e.g., “Support Ticket Form”).
– Select the Form you want to connect (e.g., Contact Form 7, WPForms, Elementor).
– Choose the Zoho Account you connected earlier.
– Select the Department in Zoho Desk where tickets should be created.
– Map form fields to Zoho Desk fields in the Field Mapping section (e.g., map “your-email” “Customer Email,” “your-subject” “Subject”).
– Optionally map additional fields like priority, category, custom fields, or attachments.
– Use the Filter Criteria section to apply conditional logic (e.g., sync only when a specific department is selected).
– Click Save Mapping to save the integration.
? Logs:
– Go to the Logs page to view all activity — you’ll see a list of submissions, their statuses, and messages.
– Status types include:
– SUCCESS Ticket created successfully.
– RECORD_FAILED Sync failed (e.g., missing required fields).
– AI_DETECTION Blocked by AI rules (e.g., spam detection).
– You can Resync, Delete, or perform Bulk Actions on records.
– Use filters like Integration, Status, and Time Range to narrow results.
– Click the log details icon to view full error details, form data, and Zoho API responses.
– Resync failed or AI-detected records anytime after manual review.
? Settings:
– Go to the Settings page to manage global plugin settings.
– Enable Delete Data on Uninstall to remove all plugin data when uninstalled.
– Enable Error Email Notification to receive alerts for failed records.
– Enter Email Addresses (comma-separated) for notifications.
– Set a Subject Line for notification emails (e.g., “Zoho Desk Sync Error”).
– Click Save Settings to apply.
? AI Settings:
– Go to the AI Settings tab to manage email validation, detection, and spam control.
– Under Email Validation, block submissions from public domains (e.g., gmail.com, yahoo.com).
– Add/remove domains in the Blocked Domains box — type and press Enter to add, click the “x” to remove.
– Choose the Action for blocked emails:
– Send to Zoho Desk (Ignore AI Detection)
– Store in Logs (Review & Sync Later)
– Click Save Settings to apply, or use Reset and Clear All to manage domain lists.
– Switch between Email Validation, Email Detection, and Spam Detection tabs to set rules for each.
Upgrade to Pro
Unlock the full power of the Zoho Desk Integration plugin with the Premium Version!
The free version helps you get started, but the premium upgrade provides advanced tools, unlimited connections, and enhanced automation — perfect for growing businesses and agencies.
? Premium Features at a Glance:
– Account Connection Limit: Free – 2 accounts | Premium – Unlimited accounts
– Form Connection Limit: Free – 2 forms | Premium – Unlimited forms
– Supported Form Types: All form types supported in both free and premium
– Premium Fields Support: Premium only
– Custom Fields Mapping: Premium only
– Custom Value Support: Available in both free and premium
– System Fields Mapping: Available in both free and premium
– Note Field Integration: Available in both free and premium
– Error Log Resync: Premium only
– Error Email Notifications: Available in both free and premium
– Daily Record Processing Limit: Unlimited in both free and premium
?? Why Go Pro?
– Remove all limits on accounts and forms
– Unlock premium and custom field mapping
– Automate error handling with email alerts and resync
– Access future premium-only features and priority support
?? Upgrade Now: Upgrade to Premium
All Integrations
Supported Products
* Zoho CRM
* Zoho Bigin
* Zoho Desk
* Zoho Campaigns
* HubSpot CRM
* Mailchimp
* Freshsales CRM
Currently Supported Integrations
* Contact Form 7 to Zoho CRM
* WPForms to Zoho CRM
* Gravity Forms to Zoho CRM
* Elementor Forms to Zoho CRM
* Formidable Forms to Zoho CRM
* Contact Form 7 to Zoho Bigin
* WPForms to Zoho Bigin
* Gravity Forms to Zoho Bigin
* Elementor Forms to Zoho Bigin
* Formidable Forms to Zoho Bigin
* Contact Form 7 to Zoho Campaigns
* WPForms to Zoho Campaigns
* Gravity Forms to Zoho Campaigns
* Elementor Forms to Zoho Campaigns
* Formidable Forms to Zoho Campaigns
* Contact Form 7 to Zoho Desk
* WPForms to Zoho Desk
* Gravity Forms to Zoho Desk
* Elementor Forms to Zoho Desk
* Formidable Forms to Zoho Desk
* Contact Form 7 to Mailchimp
* WPForms to Mailchimp
* Gravity Forms to Mailchimp
* Elementor Forms to Mailchimp
* Formidable Forms to Mailchimp
* Contact Form 7 to HubSpot CRM
* WPForms to HubSpot CRM
* Gravity Forms to HubSpot CRM
* Elementor Forms to HubSpot CRM
* Formidable Forms to HubSpot CRM
* Contact Form 7 to Freshsales CRM
* WPForms to Freshsales CRM
* Gravity Forms to Freshsales CRM
* Elementor Forms to Freshsales CRM
* Formidable Forms to Freshsales CRM
Video Tutorials
* Contact Form 7 Zoho CRM
* WPForms Zoho CRM
* Gravity Forms Zoho CRM
* Elementor Forms Zoho CRM
* Formidable Forms Zoho CRM
* Contact Form 7 Zoho Bigin
* WPForms Zoho Bigin
* Gravity Forms Zoho Bigin
* Elementor Forms Zoho Bigin
* Formidable Forms Zoho Bigin
* Contact Form 7 Zoho Campaigns
* WPForms Zoho Campaigns
* Gravity Forms Zoho Campaigns
* Elementor Forms Zoho Campaigns
* Formidable Forms Zoho Campaigns
* Contact Form 7 Zoho Desk
* WPForms Zoho Desk
* Gravity Forms Zoho Desk
* Elementor Forms Zoho Desk
* Formidable Forms Zoho Desk
* Contact Form 7 Mailchimp
* WPForms Mailchimp
* Gravity Forms Mailchimp
* Elementor Forms Mailchimp
* Formidable Forms Mailchimp
* Contact Form 7 HubSpot CRM
* WPForms HubSpot CRM
* Gravity Forms HubSpot CRM
* Elementor Forms HubSpot CRM
* Formidable Forms HubSpot CRM
* Contact Form 7 Freshsales CRM
* WPForms Freshsales CRM
* Gravity Forms Freshsales CRM
* Elementor Forms Freshsales CRM
* Formidable Forms Freshsales CRM
Features Overview
? Key Highlights:
– Easy setup with a step-by-step wizard
– Supports multiple Zoho accounts and departments
– Real-time syncing of form submissions to Zoho Desk
– Advanced field mapping, including custom fields
– Conditional logic to control when tickets are created
– Detailed activity logs with error handling and resync options
– AI-powered email validation and spam filtering
– GDPR-compliant data handling and secure OAuth 2.0 authentication
– Email notifications for integration errors
– Unlimited accounts and forms
Benefits
- Boost Support Efficiency: Automatically create tickets without manual entry
- Improve Data Quality: Use AI-based email validation to block invalid or disposable addresses
- Save Time: Automate ticket creation and reduce manual work
- Increase Customer Satisfaction: Route tickets accurately with precise field mapping
- Stay Compliant: Manage customer data securely with GDPR-ready practices
Who Should Use This Plugin?
- Bloggers and small businesses who want to automate support ticket creation
- Agencies managing multiple client websites and help desks
- eCommerce websites using WordPress and Zoho Desk for customer support
- Developers building custom integrations with Zoho tools
- Anyone looking to improve and streamline customer support workflows
Roadmap
We’re constantly improving! Here’s what’s coming next:
– Integration with more form plugins (Ninja Forms, Fluent Forms, etc.)
– Enhanced reporting and analytics dashboard
– Webhook support for custom integrations
– AI-driven ticket prioritization and categorization
– Multilingual support and improved translations
Privacy & GDPR
This plugin does not collect or store any personal data on its own.
– All data is passed directly to Zoho Desk via their secure API.
Support
Need help or want to request a feature?
- Support: https://integrazo.com/pages/contact?utm_source=readme&utm_medium=support_link&utm_campaign=zoho_desk_integration
- Feature Requests: https://integrazo.com/pages/request-feature?utm_source=readme&utm_medium=feature_link&utm_campaign=zoho_desk_integration
- Website: https://integrazo.com
- Email: support@integrazo.com
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