OrderConvo is a lightweight and efficient WooCommerce plugin that allows vendors and customers to exchange messages after an order is placed. Both admin/vendors and customers can send messages or files related to the order. Customers can access the OrderConvo message box from My Account -> Orders, where each order has its own messaging area. The plugin adds a responsive, AJAX-powered message box on the order details page, ensuring compatibility with all WooCommerce themes.
How It Works
Live Demo Instructions
* Click here to launch the demo.
* Once the demo is live, navigate to Settings > NM Demo.
* Click Initialize Demo: OrderConvo to create demo orders and products.
* Explore the plugin’s features and functionalities.
* Note: If the Messages tab (My Account > Messages) does not work, re-save the permalink settings to resolve the issue.
Free Version Features
- Enable communication between customers and vendors/admins for each order.
- Unlimited messages per order.
- Customize message button labels.
- Customize message placeholder text.
OrderConvo Supports Single Store and Marketplace Setups
* Fully compatible with single WooCommerce stores.
Marketplaces Supported
- Dokan Marketplace
- WC Product Vendors
- MultiVendorX
- YITH Multi-Vendor
- WCFM Marketplace
PRO Features
- Send and receive file attachments.
- Control file types and file size limits.
- Attach images with automatic thumbnail previews.
- Email notifications for new messages.
- Customize email templates using the WooCommerce Email Template Manager.
- New message alerts on the order page.
- Rich text editor for enhanced message formatting.
- Access to a dedicated support forum.
- New message notifications in the WordPress dashboard.
Why Use OrderConvo for Vendor-Customer Communication?
With over 12 years of experience in WordPress and WooCommerce development, N-Media has received many requests for improved post-order communication. OrderConvo addresses this need, allowing for smooth communication between customers and vendors. Here’s why OrderConvo is a must-have for your store:
For Customers:
* Customers can request changes to the delivery address or date after placing the order.
* They can also modify order quantities or request revisions or replacements, helping avoid negative feedback.
For WooCommerce Vendors:
* Vendors can provide order updates, share prototypes, or get feedback before final shipment, especially useful for digital goods or custom orders.
OrderConvo Add-ons
If the free or PRO version doesn’t fully meet your needs, check out our range of OrderConvo Add-ons:
-
OrderConvo AWS S3 Add-on
Upload all attachments to AWS S3 for faster and more efficient file management. Simply add your S3 credentials to get started, ideal for large file uploads. -
OrderConvo Quick Message Add-on
Create pre-saved message templates for quick replies, saving time and streamlining communication with customers. -
OrderConvo Revisions Add-on
Allow customers to request revisions before finalizing their orders, perfect for businesses like printing companies that need client approval on designs. -
OrderConvo Live Chat Add-on
Enable real-time communication between vendors and customers with an AJAX-powered live chat. Chat can be disabled when not needed to save server resources. -
OrderConvo Marketplace Add-on
Supports major marketplace plugins like Dokan, MultiVendorX, WCFM, YITH, and WC Product Vendors.
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