Support Genix is a powerful, user-friendly help desk plugin for WordPress, designed to simplify customer support management. Manage support tickets in one place, boost productivity, and enhance customer satisfaction effortlessly with this comprehensive customer ticketing system.
Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited ticket creation, custom fields, and automated notifications, you’ll never miss an important issue again.
Support Genix is a great alternative to Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support, etc.
A few helpful links here to get started ??
?? Learn More | ?? Documentation | ?? Roadmaps | ?? Explore Pro
?? Video Tutorial
Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.
?? Free Features
- Unlimited Tickets
- Unlimited Agents
- Unlimited Customers
- Custom Ticket Fields
- Ticket Categories
- Agent Roles & Permissions
- Filters & Sorting
- Email Notifications
- Saved Replies
- Ticket Status
- Fully Responsive Design
- Translation Ready
- WPML Compatibility
?? Pro Features
- Email to Ticket Conversion
- Auto Close Inactive Tickets
- Ticket Tagging System
- Performance Insights & Reports
- WooCommerce Integration
- Easy Digital Downloads (EDD) Integration
- Envato Marketplace Integration
- WhatsApp Integration
- Slack Integration
- FluentCRM Integration
- Tutor LMS Integration
- BetterDocs Integration
- Webhook Integration (Incoming & Outgoing)
- AI Writing Assistant
- AI-Powered Chatbot
- Smarter Support Analytics
- Knowledge Base Management
- Customizable Layouts
- Full Site Editing (FSE) Support
- Weekend & Holiday Settings
- Login with Google & Envato
- Ticket Hotlink Sharing
?? Explore the full power! Upgrade to Support Genix Pro.
?? Why Businesses Choose Support Genix
?? Effortless Ticket Management
Stay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.
??? Customizable Support System
Tailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.
?? Multi-Agent Support
Collaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.
?? Email Notifications & Auto-Updates
Keep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.
?? Support Genix Lite Features
? Unlimited Tickets – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.
? Unlimited Agents – Add as many agents as needed to support your team’s growth, with no restrictions on user access.
? Unlimited Customers – Serve an unlimited number of customers, allowing your business to grow without support system limitations.
? Custom Ticket Fields – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.
? Ticket Categories – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.
? Agent Roles & Permissions – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.
? Filters & Sorting – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.
? Email Notifications – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.
? Saved Replies – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.
? Ticket Status – Track ticket progress with customizable status labels like “New,” “In Progress,” and “Closed.”
? Fully Responsive Design – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.
? Translation Ready – Reach customers worldwide with a translation-ready plugin, supporting any language for global teams.
? WPML Compatibility – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.
?? Premium Features (Support Genix Pro)
? Email to Ticket – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input.
? Webhook Integration – Integrate with external services like Slack, HubSpot, and more, improving communication and automating ticket updates.
? Tags – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries.
? Performance Insights & Reports – Gain deeper insights into your support management performance with comprehensive reports and analytics to measure efficiency.
? Weekend & Holiday Settings – Set special hours for weekends and holidays, ensuring smooth support management during off hours.
? Ticket Hotlink – Quickly access ticket details with hotlinks, making navigation and management faster and more efficient.
? Auto Close Ticket – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized.
? Login with Google & Envato – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access.
? Priority Support – Get priority support from our team of experts.
? AI Writing Assistant – Use built-in AI from OpenAI & Claude to craft or improve help articles, in just a few clicks.
? AI-Powered Chatbot – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base.
? Smarter Support Analytics – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard.
? Knowledge Base Management – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast.
? Customizable Layouts + FSE Support – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes.
More features and enhancements are coming on regular updates! ?? Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!
?? Explore the full power! Upgrade to Support Genix Pro.
? Powerful Integrations Available in Support Genix Pro
Supercharge your support system with seamless connections to the tools you already use! From instantly verifying purchase codes to seamlessly communicating with customers on your favorite tools, these integrations make managing customer queries faster, smarter, and more efficient than ever before. ??
?? Connect Your Digital Marketplace
- Envato Marketplace Integration – Easily verify purchase codes from Envato, ThemeForest, and CodeCanyon, streamlining support for digital product customers.
?? Reach Customers Wherever They Are
- WhatsApp Integration – Support customers on WhatsApp with automatic ticket creation, enabling seamless customer service directly through the plugin.
- Slack Integration – Stay connected with real-time ticket updates via Slack, keeping your support management team informed and enhancing collaboration.
?? Seamless eCommerce Support
- WooCommerce Integration – Easily manage WooCommerce customer queries and orders directly within Support Genix for a smoother experience.
- EDD Integration – Simplify support for digital product sales with Easy Digital Downloads integration, offering smoother ticket management.
?? Amplify Your Marketing & Learning Tools
- FluentCRM Integration – Connect Support Genix with FluentCRM, enabling efficient CRM management of customer relations and communications directly from your CRM.
- Tutor LMS Integration – Simplify your learning management system’s support ticketing with Tutor LMS integration, managing tickets for students, courses, and instructors in one place.
?? Reduce Ticket Volume Automatically
- BetterDocs Integration – Empower customers to solve their own problems with an integrated knowledge base that suggests relevant articles before tickets are created.
Each integration works flawlessly out of the box, with no complicated setup or technical expertise needed. With these powerful connections, your team can work more efficiently, and your customers get a smooth, hassle-free support experience that increases overall customer satisfaction.
?? Explore the full power! Upgrade to Support Genix Pro.
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